Citrix Instructions
Table of Contents
A. Minimum System Requirements.
Tools à Pop-up Blocker à Pop-up Blocker Settings
F. Citrix Published Applications.
Citrix Instructions
Concern for Independent Living
A. Minimum System Requirements.
In order to use Citrix, your computer will need to meet the minimum system requirements:
- Operating System: Windows XP with Service Pack 2 (SP2) or Mac OS X 10.5
- Web Browser: Internet Explorer 7 (IE7) or Mozilla Firefox 3
B1. In IE7, look at the menu toolbar and click on Tools à Internet Options.
B2. Click on the Security tab, click on Trusted sites, then click on the Sites button.
B3. Enter https://citrix.concernhousing.net in the field under “Add this website to the zone,” then click on the Add button.
B4. Once you have added this website, click on the Close button to continue.
B5. You are now back to the Internet Options properties window. Click on the OK button on the bottom of the properties window to close it.
C1. From the IE7 toolbar, click Tools à Pop-up Blocker à Pop-up Blocker Settings.
C2. In the Exceptions section, enter *.concernhousing.net in the field under “Address of website to allow,” then click on the Add button.
C3. Once you have added this address, click on the Close button to continue.
D1. Open IE7 and go to the web address https://citrix.concernhousing.net or visit http://www.concernhousing.org “Staff Only” section and click on the link.
D4. In the following security warning window, click Run to continue.
D5. Once the installer has been downloaded, click Run to begin installing the Citrix plugin.
D6. Click Close once the installation has been completed.
In the Citrix portal (main screen), you will see 3 tabs on the upper left side:
Applications | Messages | Preferences
E2. Messages Tab: The Messages tab is for displaying application or plugin errors that might occur.
In the Citrix portal, you will see 3 links on the upper right side:
Log Off | Reconnect | Disconnect
E4. Log Off: Click Log Off to log out of the Citrix portal and close all running applications.
F. Citrix Published Applications.
Both printers at Concern and at your present location will be available.
Internet Explorer browser will allow access to Intranet, Precision Care, Forms, e-mail, and any other work-based applications in use at Concern.
Note: Non-work-related websites (i.e. www.yahoo.com) are best viewed through your own web browser on your computer, not through the Citrix published Internet Explorer browser.
In order to use Remote Desktop, you will need to enter the following information:
- Computer: (name of your computer; example: office-13)
- User name: (your normal Concern login in the format concern\username)
- Password: (this is your normal Concern password)
Note: If you wish to save files to your own local computer or USB flash drive, then click the drop-down arrow in the “Address” toolbar of Explorer to browse your local computer drives.
IMPORTANT: Please save your work periodically when using a published application. When you’re done, close each running published application and then click Log Off. This will prevent losing any work that you have done.
If you have any issues or problems, please contact Pete Gazsy using the following methods:
E-mail: support@concernhousing.org
Phone: (631) 714-2210